Smile Dining Reviews

Smile Dining has an overall rating of 4.0 based on 35 reviews. Customer feedback on Smile Dining is mixed: Smile Dining reviewers highlight positive aspects like convenient online ordering, diverse menu options, friendly customer service and great food quality, which strongly appeal to busy professionals, families looking for convenient dining, and food enthusiasts. However, Smile Dining is often criticized for its limited delivery areas, occasional order inaccuracies, higher prices than competitors and slow delivery times.

4.0/5.0

35 reviews

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All Smile Dining Reviews (35)
mattiehernandez0498
May 22, 2026
"Helps Me Keep Multiple Stores Straight"
I don’t have a lot of patience for messy systems, so this has been a big help. Managing all our locations feels way less chaotic now, and I’m not wasting time trying to figure out what’s going on at each store.
AnnieMurphy
May 22, 2026
"Cancellation was mostly fair, I guess"
I had to give notice when canceling, which was a little annoying at first, but it ended up being fine. The terms seemed fair overall, even if I was kind of frustrated in the moment
NELSON
May 13, 2026
"The order alerts seem spot on"
I’ve been using Smile Dining for takeout lately, the notifications have been really accurate. I wasn’t sure at first if I could actually trust the pickup updates, but so far they’ve shown up on time and matched what the restaurant was doing. I get the confirmation, then the pickup info, and I don’t have to sit there wondering or call anyone. Maybe I’m just easy to please, but it’s been working well for me...
Ali_summers94
May 01, 2026
"Quick setup and helpful support"
Setup was quick, and support was really helpful when I needed a hand. Overall, it went smoothly for me. Did anyone else have the same experience, or run into any issues during setup?
Christine.collins
April 28, 2026
"Works Well Most of the Time"
Overall, it works well most of the time. I did run into one small glitch, but nothing too major. I think most customers would be happy with it as long as they don’t mind the occasional minor hiccup.
damonhill0881
March 27, 2026
"Promo tools are easy to use"
Setting up discounts and promo codes was straightforward overall, nothing too complicated. I did run into one screen that confused me a bit, but support helped me through it — and after that, the deals went live without any issues.
hello_joyce580
March 26, 2026
"Delivery zones are simple enough to set up"
Setting up the delivery zones was straightforward, thankfully. Being able to change fees by area has saved us a lot of time, which is nice because I really didn’t want another thing to overcomplicate. It’s working well so far.
craig_Evans79
March 26, 2026
"Good options, but felt uneasy after paying"
The options fit us well and seemed like a good match for what we needed. I’ll admit though, after making the payment, I started feeling a bit unsure and didn’t fully trust how things would go from there. It worked out okay, but that feeling definitely stuck with me
kent.Thomas
March 24, 2026
"Campaign tools could be better"
I tried using SmileDining to run a few email and text promos, and I really wanted it to be smooth!! The actual campaign tools felt basic though, and setting up a promo took more clicks than I expected. The preview also didn’t always match what customers ended up seeing, which was frustrating.
It’s fine if you’re just sending simple blasts, but the tracking felt limited, and going back to edit older campaigns was kind of a pain. Support did get back to me, which I appreciated, but the answers weren’t super helpful!!
JuanaCobian_49
March 20, 2026
"I was ready for another annoying setup..."
I was ready for another annoying setup process, but it connected to our POS right away. No headaches so far, which is a nice change.
lewisburtts2245
March 15, 2026
"I used Smile Dining to place an…"
I used Smile Dining to place an order it was smooth. The site loaded quickly, the menu was easy to follow, and I didn’t have to hunt around to add what I wanted. Checkout was simple too, and I liked being able to review everything before paying. Nothing over-the-top, but it worked exactly how it should, which I definitely appreciate. I’d use it again
byron1991
March 02, 2026
"Nice branding work, umm, clear overall"
The branding presentation from Smile Dining was easy to follow. Umm, the colors and layout looked clean, and it helped our team get a clearer feel for the idea. A couple sections maybe could’ve used a bit more detail, but overall it was helpful and professional without feeling overdone.
ezequiel.Pilcher
February 25, 2026
"Feels great to actually own our customer info"
We moved over to Smile Dining mainly because we wanted better control of our customer data, that part has been a big win. It’s nice not feeling like we’re cut off from the people ordering from us, which was a frustration with other platforms. Orders have been coming through smoothly, and we’ve already been able to use the customer info for our own promotions. Setup wasn’t perfect and had a few little hiccups, but support was helpful and got us through it. Overall, I’m really glad we made the switch.
NAVA
February 25, 2026
"Loyalty support was slower than I’d expect"
I was trying to get some help setting up the loyalty program, it took longer than it should have to get clear answers. The support team was polite, but the replies felt surface-level, and I ended up having to repeat myself a couple of times.

Once I figured things out, the program worked fine, but I do have a higher standard for support when it comes to something customers interact with regularly. I expected the setup and guidance to be more straightforward and less confusing.
jamesmosholder1358
February 20, 2026
"Easy to update, but I was a bit wary after paying"
Changing the menu has been simple for me. I can update prices and add or remove items quickly without much hassle. I’ll admit I was a little distrustful right after paying, wondering if it would actually work as smoothly as promised, but so far it’s been fine and hasn’t given me any headaches...
hello_adam104
February 18, 2026
"So... these orders really slowed down our kitchen"
So... during the dinner rush, the orders made things more confusing than they needed to be. It slowed our kitchen down and threw off the flow a bit.
david_Meyer88
February 12, 2026
"Checkout fees didn’t seem very clear"
When I got to checkout, the taxes and fees showed up in a way that felt a little confusing. I don’t mind paying what’s required, but it should be clear upfront what each charge is for. Just seems like common sense to make the final total easy to understand before you pay
FAIRLEY
February 11, 2026
"The reports I actually use"
I’m mostly using Smile Dining for the sales and order reports, and they’ve been useful. The dashboard is simple enough, and what items are selling good I can see without clicking around forever. The analytics also helped us spot our slower days, so we changed a few things from that. So far, I’m happy with it.
PAULSEN
February 05, 2026
"The pricing feels reasonable for what you…"
The pricing feels reasonable for what you get. It’s probably not the cheapest option out there, but it has saved us a good amount of time and generally works well. I’d say it’s worth considering if you’re looking for something reliable without too much hassle
hello_marilyn652
January 19, 2026
"Delivery setup went smooth"
Got the delivery setup going and it worked well. My orders synced fine overall, just had one small delay at one point, but nothing too major tbh

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